Meet The
Leadership Team
About Our Founder
Douglas “Doug” Brown
Founder and President, Black Book Research
Serial Entrepreneur | Business Author | 2026 International Book Awards Finalist | Healthcare and Supply-Chain Market-Intelligence Leader | Leader of a Seven-Time Inc. 5000 Company
Doug Brown is the founder and president of Black Book Research, LLC, an author, veteran healthcare executive, and serial entrepreneur whose career has encompassed hospital administration, managed care, healthcare technology, enterprise business development, outsourcing advisory, competitive intelligence, and global market research. With more than three decades of experience in healthcare systems management and technology markets, Brown has built his career around a central principle: consequential business and technology decisions should be informed by independent evidence, verified customer experience, transparent methodology, and measurable performance.
His executive career includes senior positions with McKesson, Thermo Fisher Scientific, HCA, and BayCare Health System, giving him direct experience across healthcare delivery, technology commercialization, corporate operations, and institutional decision-making. Wiley’s professional biography also documents Brown’s senior operations-management and executive business-development experience in both Fortune 500 corporations and entrepreneurial ventures, particularly within healthcare and information technology. This combination of provider-side, corporate, and startup experience has enabled him to examine healthcare technology markets from the perspectives of buyers, operators, investors, vendors, and patients.
A serial entrepreneur, Brown has founded or co-founded multiple market-research, outsourcing, and advisory enterprises. He was president and co-founder of the Outsourcing Management Institute and, in 2003, co-founded the Brown-Wilson Group, where he helped develop the Black Book of Outsourcing research platform and its distinctive approach to client-experience measurement and vendor benchmarking. In 2009, Datamonitor, a subsidiary of Informa, acquired the Black Book of Outsourcing business, describing it at the time as an internationally established sourcing-research brand with independent research capabilities and a significant client base. The transaction represented a major entrepreneurial milestone and established Brown as an influential figure in global outsourcing research.
Read MoreOur Staff
Independent Research by Design
Black Book Research is structured to deliver vendor-agnostic market research, stakeholder surveying, competitive intelligence, and performance assessments across healthcare technology, software, managed services, outsourcing, and related industries. Our research organization includes experienced healthcare and technology analysts, survey managers, research editors, data-validation specialists, methodology professionals, and operational support teams.
Independence is not simply an editorial objective; it is embedded in our research model, staffing practices, fieldwork controls, and separation of commercial and analytical functions.
Black Book does not permit an evaluated vendor, service provider, investor, consultant, or other interested party to sponsor, purchase, negotiate, or otherwise influence a survey result, score, ranking, award, editorial conclusion, or published assessment. Organizations cannot pay to improve their standing, suppress unfavorable findings, obtain preferential placement, preapprove survey questions, select respondents, alter scoring criteria, or influence the interpretation of collected data.
The purchase of a report, subscription, data product, directory service, reprint, or other commercial offering provides no influence over research outcomes. Participation in a Black Book survey or evaluation is not conditioned on purchasing a subscription, consulting engagement, advertising package, licensing arrangement, or other service. Any attempt to affect respondent selection, fieldwork, scoring, analysis, publication timing, or editorial conclusions is treated as a potential threat to research independence and is escalated through the appropriate internal review process.
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About Our Black Book Interns
Since 2011, Black Book has welcomed more than 120 semester-long interns, primarily graduate students and recent bachelor’s degree recipients in data science, market research, healthcare IT, analytics, marketing and communications, business administration, and finance. Interns are matched with substantive projects that align with their academic interests and career goals, providing hands-on experience in survey research, data analysis, competitive intelligence, and healthcare technology markets.
Universities represented in, and actively targeted through our internship recruiting include the University of Florida, University of North Carolina at Chapel Hill, University of California, Berkeley, Northwestern University, Penn State University, Arizona State University, University of Michigan, Cornell University, University of Texas at Austin, Carnegie Mellon University, Johns Hopkins University, Georgia Institute of Technology, University of Washington, and University of Minnesota.
Prospective interns should apply at least three months before their preferred semester or graduation date by emailing hr@blackbookmarketresearch.com. Exceptional interns may be considered for employment, stipends, performance bonuses, or limited healthcare-support assistance based on available opportunities, individual contributions, and program terms.