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Meet The
Leadership Team
About Our Founder
Doug Brown, founder of Black Book Research, LLC, is a globally respected thought leader in healthcare and outsourcing technology marketing. With extensive experience spanning hospital administration, health plan and managed care leadership, and executive roles in Fortune 100 companies, Doug has cultivated unparalleled expertise in business development, market growth, customer satisfaction, and qualitative research. Under his leadership, Black Book Research has become one of the most trusted brands in market intelligence, providing unbiased insights that empower healthcare organizations, technology vendors, and policymakers to make informed, data-driven decisions.
Doug is also the co-author of The Black Book of Outsourcing (Wiley, 2005), a bestselling guide that offered groundbreaking perspectives on outsourcing practices, vendor management, and global business trends. In 2003, he co-founded the Brown-Wilson Group, a consulting firm specializing in outsourcing and business process optimization. His innovative methodologies for evaluating outsourcing vendors established a new industry standard, ultimately leading to the firm’s acquisition in 2009 by Datamonitor, a division of Informa. This milestone cemented Doug’s reputation as a global leader in market research and consulting.
A highly accomplished academic, Doug holds postgraduate credentials from the London School of Economics in Global Marketing Management, a Master of Science in Hospital and Healthcare Administration from the University of Houston, and a Bachelor of Arts in Political Science and Public Administration from the University of Florida. These qualifications have provided him with a strong foundation in healthcare systems, global business strategies, and public policy, which he continues to apply in advancing Black Book Research as a trusted authority in the healthcare industry.
As a member of esteemed professional organizations such as the American Association for Public Opinion Research (AAPOR), the MRA Insights Association, and ESOMAR, Doug has consistently championed the importance of independent, user-focused data. Under his leadership, Black Book Research proudly supports industry innovation as a gold corporate sponsor of HIMSS and a platinum sponsor of HISTalk. Doug’s commitment to thought leadership and innovation continues to drive the success and influence of Black Book Research, solidifying its position as a leading force in healthcare IT and market research.
Our Staff
The Black Book team is dedicated to delivering independent, unbiased market research and competitive intelligence to the healthcare and outsourcing industries. At the core of our operations are our Survey Managers, who play a vital role in sending invitations, driving participation, publicizing Qualtrics survey links, and ensuring strong respondent turnout for our crowdsourced surveys. Since 2011, they have driven over three million verified survey responses, including more than 500,000 responses in 2024 alone, representing participants from 110 countries. These efforts ensure that Black Book remains a trusted source for reliable insights and data.
Our Black Book scoring system relies on rigorous third-party and outsourced survey validation processes. This includes participant verification, follow-ups on outliers, and careful reviews conducted by internal employees. These processes guarantee the integrity and accuracy of the data we provide. Black Book’s editors, researchers, and operations staff are located in our Tampa, Florida office and 15 remote locations worldwide, leveraging a cost-effective and collaborative approach to staffing. Our commitment to maintaining independent, unbiased results means that our survey managers remain hidden from public contact to avoid undue influence. All inquiries should be submitted through our general email or phone messaging system, ensuring a professional and structured response to specific interests or questions.
As the authors of the globally recognized Black Book of Outsourcing and experts in international managed services, we employ a cost-savings approach to staffing and service delivery. By working with the best vendors and consultants, Black Book ensures the production of trustworthy competitive intelligence and market research outcomes free from interference or financial influence by those being evaluated. This approach guarantees our reports and insights remain credible, respected, and valuable to our clients worldwide.
Unlike many industry organizations, Black Book does not rely on heavy-handed sales strategies or impose mandatory inclusion, subscription, or consulting fees. Our limited order reception department focuses on serving our clients’ needs rather than pressuring for payments or participation. This ethical, transparent approach reinforces Black Book’s reputation as one of the most trusted and respected organizations in the healthcare and outsourcing markets.
About Our Black Book Interns
Since 2011, Black Book has proudly hosted a robust internship program, welcoming semester-long interns primarily comprised of graduate students and recent bachelor’s degree graduates. These interns hail from fields such as Data Science, Marketing and Communications, Analytics, Business Administration, Finance, and Investment Banking. Over the years, more than 100 interns have been affiliated with Black Book, with nearly half coming from nine prestigious universities: the University of Florida, the University of North Carolina, the University of California-Berkeley, Northwestern University, Penn State University, Arizona State University, the University of Michigan, Cornell University, and the University of Texas - Austin.
Prospective interns are encouraged to apply by emailing HR@blackbookmarketresearch.com at least three months prior to their intended semester of participation or graduation. Black Book takes pride in aligning interns’ career interests with internal projects, ensuring they gain meaningful, professional experience. From data analysis and market research to strategic marketing initiatives, interns are provided with opportunities to make impactful contributions while developing their expertise in a real-world setting.
In recognition of exceptional performance, Black Book occasionally extends employment offers to outstanding interns at the conclusion of their internship. Significant contributors may also receive stipends, bonuses, or assistance with healthcare insurance payments, depending on their achievements and the extent to which they exceed expectations during their time with Black Book. Through this program, Black Book continues to foster the next generation of leaders in market research, analytics, and business strategy. Our interns gain hands-on experience that not only enhances their career readiness but also contributes to the innovative and data-driven work that defines Black Book’s success.